FAQs
- I am not a distributor. Can I still buy from Thunder Group?
- How do I become a Thunder Group customer?
- What If I cannot open the forms?
- How can I place orders?
- Do you have a minimum order amount? And what is the minimum order quantities?
- What should I know about Thunder Group's pricing?
- What is your return policy?
- What happens with back orders?
- I have other questions about Thunder Group, What should I do?
- I am not a distributor. Can I still buy from Thunder Group?
Although we appreciate all the business, our company is dedicated to servicing the foodservice distribution industry. Please locate a Thunder Group representative near you and contact them directly. Our Contact Us page should assist you in finding a local source.
- How do I become a Thunder Group customer?
If your company qualifies for Thunder Group distributor status, please print the forms below. Next, fill out the forms and fax, email or send them to Thunder Group. We will contact you regarding the status of your request.
Reseller Permit (email your original copy to credit@thundergroup.com or Fax: 626.935.1609)
- What If I cannot open the forms?
The documents are in Adobe pdf format and will need to be viewed with Adobe Acrobat Reader. If you do not already have Acrobat Reader,click the icon below for a free download from Adobe.
Click here to download Adobe Reader
- How can I place orders?
It is very easy to place your order with us. You can do one of the followings:
1. You can place your order on our website. Just select the products you like, enter the quantity you want, click ADD To Cart, follow the steps, and check out.
2. You also can fax us your order by filling up the Purchase Order Form3. You also can call us at 1-866-tar-hong (1-866-827-4664), our friendly customer service specialist will be happy to assist you.
Notes: when you use credit card to place order, please fill out Credit Card Authorization Form first
- Do you have a minimum order amount? And what is the minimum order quantities?
Yes, Minimum initial order is $250 net, Minimum re-order is $150 net. MERCHANDISE ONLY SOLD IN INNER CASE PACK. A 10% up charge will be assessed for any broken inner pack quantities on applicable products. *Sold by Master Pack Only* items are excluded from Inner Pack breaking.
- What should I know about Thunder Group's pricing?
All prices are quoted F.O.B Los Angeles or Warehouses and are subject to change without notice. Thunder Group offers price incentives for items purchased in full-case quantity. MERCHANDISE ONLY SOLD IN INNER CASE PACK. A 10% up charge will be assessed for any broken inner pack quantities on applicable products. *Sold by Master Pack Only* items are excluded from Inner Pack breaking. All Back Orders are automatically cancelled unless noted on original purchase orders.
- What is your return policy?
To insure proper credit, all returned merchandise must have a Return Goods Authorization (RGA) number. All goods, returned for credit will only be accepted within sixty (60 days of original invoice date.) All charge orders or cancellations will be at the discretion of Thunder Group fees; or penalty for changes will be in accordance with any work already processed before change is requested. Returned goods must be in their original packaging & in restocking condition. Absolutely no returns after merchandise have been used. All authorized returns are subject to a 15% restocking charge and must be shipped back on a prepaid basis. For more detail information regarding our return policy, please check below forms.
- What happens with back orders?
All orders are subject to inventory on-hand. Back orders will be cancelled unless specifically requested by the customer.
- I have other questions about Thunder Group, What should I do?
Please feel free to contact us directly. See our Contact Us page.